Terms of Service & Policies

By booking services with Den of Dogs (“Provider”), you (“Client”) agree to the following terms:

• Client authorizes Provider to enter their property and care for their pet(s) as requested
• Client certifies that their pet(s) are current on vaccinations and in good health
• Client agrees to provide accurate information about their pet's health, behavior, and needs
• Provider will exercise reasonable care in the performance of services
• Client acknowledges that pet care involves inherent risks and agrees to hold Provider harmless for incidents beyond reasonable control

We understand that plans change. Here's our cancellation policy:

• 24+ hours notice: Full refund or credit toward future services
• 12–24 hours notice: 50% charge applies; remainder refunded or credited
• Less than 12 hours notice: Full charge applies; no refund
• No-shows: Full charge applies; no refund

Recurring clients with established accounts may be offered flexible arrangements on a case-by-case basis at Provider's discretion.

For the safety and well-being of all pets and our team, we require:

• Vaccinations: Current rabies, distemper, and bordetella vaccinations
• Parasite prevention: Current flea, tick, and heartworm prevention
• Leash behavior: Dogs must be comfortable walking on a leash
• Temperament: No history of aggression toward people or animals
• Health disclosure: Client must disclose any known health conditions, allergies, or behavioral issues

Provider reserves the right to decline service for any pet deemed unsafe or incompatible with our services.

• Payment is due at the time of booking via our secure online payment system
• We accept all major credit and debit cards
• Recurring clients may set up automatic billing for convenience
• All prices are subject to change; booked services are honored at the quoted rate
• Chargebacks or payment disputes may result in service suspension

• Client authorizes Provider to access their property for scheduled services
• Keys, codes, and access information are stored securely and never labeled with addresses
• Provider will secure the property upon departure (lock doors, close gates, etc.)
• Keys will be returned upon request or termination of services
• Client is responsible for ensuring safe, unobstructed access to their property

• In case of emergency, Provider will contact Client immediately
• Client must provide current veterinarian contact information
• If Client cannot be reached in a medical emergency, Client authorizes Provider to seek veterinary care
• Client is solely responsible for all veterinary costs incurred during emergency treatment
• Provider is not liable for any illness, injury, or death that occurs despite reasonable care

By booking services with Den of Dogs, Client grants Provider permission to:

• Take photographs and videos of Client's pet(s) during service visits
• Use such photographs and videos for any lawful purpose including, but not limited to: social media posts, website content, advertising, marketing materials, and promotional purposes
• Edit, modify, or alter photographs and videos as needed for publishing
• Use images indefinitely without additional compensation to Client

This release applies to all media formats and platforms, current and future. If you wish to opt out of photo/video usage, please notify us in writing before your first service.

• Walks may be shortened or modified in extreme heat (above 95°F) or cold for pet safety
• Provider will communicate with Client about any weather-related service modifications
• No refunds for weather-shortened walks where the pet's safety is the concern
• Bakersfield summers require extra precautions—walks during cooler morning/evening hours are recommended

• Provider's liability is limited to the cost of services rendered
• Provider is not liable for any indirect, incidental, special, or consequential damages
• Client assumes all risk for their pet's pre-existing health conditions
• Provider is not responsible for escape attempts if Client's property is not properly secured
• These terms shall be governed by the laws of the State of California